NCBA Bank Uganda has wrapped up its 2020–2025 strategic cycle with a strong financial performance, reporting a sharp rise in profitability and steady balance sheet growth that positions the lender for its next phase of expansion.
For the year ended 2025, the bank recorded a profit before tax of Shs46.8 billion, exceeding its original target by 325%.
Over the same period, total assets grew by 25% to Shs1.2 trillion, underscoring continued expansion and a strengthening position in Uganda’s competitive banking sector.
The results mark a significant milestone in NCBA’s post-merger journey, reflecting what the bank describes as strategic discipline and operational resilience.
They also lay the groundwork for its 2026–2030 strategy, which will prioritise customer experience, digital transformation, distribution expansion, and sustainable brand growth.
NCBA Chief Executive Officer Mark Muyobo said customer deposits rose to Shs804 billion, slightly above target, indicating growing public confidence in the institution.
However, gross loans and advances stood at Shs331 billion, falling 44% short of target, highlighting lending growth as a key area for improvement.
“Achieving a profit before tax of Shs46.8 billion, well above our target, is a clear indication that our business model is resilient and responsive to market opportunities,” Muyobo said.
During the 2020–2025 cycle, the bank focused on strengthening its brand, scaling retail banking and distribution, deepening corporate banking and asset finance, accelerating digital transformation, and embedding a high-performance culture.
The bank had initially projected profit before tax of Shs11 billion, customer deposits of Shs783 billion, loans and advances of Shs587 billion, and total assets of Shs1.1 trillion.
The final results show strong outperformance in profitability, asset growth, and deposit mobilisation.
“The growth in customer deposits to Shs804 billion is a strong signal of the trust our customers continue to place in us. We remain committed to safeguarding and growing that confidence," Muyobo said.
"However, lending growth did not meet our aspirations, and this is an area we are deliberately focusing on as we move into the next strategic cycle."
NCBA attributed its performance in part to recognition in the sector, including being named Best Bank in Asset Finance at the 2025 Annual Bankers’ Awards.
The bank also secured ISO/IEC 27001 certification for information security management and ISO/IEC 27701 certification for privacy information management, strengthening its governance and data protection framework.
Looking ahead, NCBA says its new five-year strategy aligns with Uganda’s tenfold growth ambition, with emphasis on expanding distribution channels, strengthening capabilities, and building a sustainable brand.
“In 2026, our outlook will centre on improving customer experience, deepening distribution channels, growing our digital business, and investing in people development. We are also rolling out new digital platforms NCBA Now for retail customers and Connect Plus for corporate clients to enable seamless transactions and enhance convenience,” Muyobo said.